High Season is here, start with labs, get your panel credited toward month one.
Support · FAQ

Questions, answered.

Everything about how Cabana works, the medicine, the membership, the money, and the mechanics. If your question isn’t here, your concierge is one message away.

01 · 4 questions

Getting started

The short version of what Cabana is and how it works.

What actually is Cabana?

Cabana is a lifestyle medicine membership. We connect you with licensed providers for testosterone, weight, energy and lab programs, ship your treatment to your door, and give you a dedicated human concierge to run the whole thing. Think less waiting room, more members' club — serious medicine, delivered like hospitality.

What does the concierge actually do?

A real person, dedicated to you — not a chatbot and not a rotating queue. Your concierge coordinates your shipments so you never run out, books and reschedules your provider visits, coaches your first injection on video if you want, chases down anything that's stuck, and answers the small questions that usually go unasked. They know your name and your plan. It's the difference between having a subscription and being taken care of.

Where is Cabana available?

Our provider network is licensed across all 50 states, Washington D.C., and U.S. territories. That said, specific treatments — especially controlled ones like testosterone — can vary by state based on local rules. We confirm exactly what's available to you during intake, based on where you're located.

Is Cabana really built for gay men, or is that just marketing?

It's the reason we exist. Two of our founders are a married gay couple, as is our clinical advisor — we built the brand we wanted and couldn't find. In practice that means providers who are fluent in our health (PrEP, sexual health, the works), sexual-benefit conversations that aren't awkwardly hetero-coded, and a brand that celebrates you instead of tolerating you. Everyone's welcome at the pool. But this one was designed with us in mind.

02 · 7 questions

Testosterone

Labs, video visits, enclomiphene vs injections, and what to expect.

How fast will I feel it?

It varies by person and protocol, and nobody honest gives you a date. In published studies of men treated for low testosterone, changes in libido and mood often begin in the first 3–6 weeks, with energy, workout recovery and body composition building over the following months. Your concierge checks in along the way, and your day-90 labs tell the real story.

Why do I need labs before a testosterone prescription?

Because one testosterone reading is a mood and two are a diagnosis. Clinical guidelines — and responsible medicine — call for two morning readings confirming low testosterone before treatment, plus safety markers like hematocrit and PSA. It's also what keeps the whole thing legitimate and safe. So every Cabana testosterone program starts with a blood panel. No labs, no prescription; that's a feature, not a hurdle.

Enclomiphene or injections — which is right for me?

The short version: enclomiphene raises your own testosterone and preserves natural production and fertility, with no needles — great if kids are a maybe or you want start-stop flexibility. Injectable (or topical) testosterone replaces it directly, which is the most proven and precisely tunable route, but it quiets your own production while you're on it. There's no universal right answer — it depends on your labs, your goals and your body, which is what your video consult is for. Your provider will make a real recommendation, not a sales pitch.

Do I have to do this forever?

That's your call, made with your provider. Enclomiphene works with your own hormone system and is generally easier to pause and resume. Traditional testosterone replacement quiets your own production while you're on it, so stopping means a transition your provider will walk you through. There's no lock-in with Cabana — cancel anytime — but we'll always be honest about what starting and stopping actually involve.

Do I really need a video visit for testosterone?

Yes — and it's the law, not a Cabana quirk. Testosterone is a Schedule III controlled substance, and federal telemedicine rules require a real-time video visit with a licensed provider before it can be prescribed (audio-only doesn't count). Honestly, it's how it should be: a face-to-face conversation about your labs, your history and your goals before anyone writes a prescription.

Is testosterone therapy safe?

When it's properly prescribed and monitored, testosterone therapy has decades of clinical use. That last part matters: safety comes from the labs. Your Cabana provider checks your red-blood-cell count (hematocrit), estradiol and prostate markers before you start and every quarter after, and tunes your dose to keep you in a healthy range — never to extremes. It isn't right for everyone, and your provider screens for the conditions where it isn't appropriate.

Does TRT play nice with PrEP?

For most people, yes — testosterone therapy and PrEP (whether daily oral or injectable) work through completely different systems and aren't known to interact. But this is exactly the kind of thing your Cabana provider wants on the table. We built this brand for our community, which means your provider expects questions about PrEP, ART, and sexual health, and won't blink at any of them. Share your full medication list and history at your consult; your provider reviews everything and keeps monitoring it in your quarterly labs.

03 · 1 question

Weight

GLP-1 programs, compounded medication, and the honest fine print.

Is compounded semaglutide the same as Ozempic or Wegovy?

No — and we won't pretend otherwise. Compounded medications are prepared by a licensed compounding pharmacy for you specifically, based on your prescription. They are not FDA-approved, are not reviewed by the FDA before marketing, and are not generic or equivalent versions of any branded product. Your provider will discuss whether a compounded option, a branded product, or a different approach makes the most sense for you.

04 · 1 question

Energy · NAD+

What the science supports, and what we won’t overpromise.

Does NAD+ actually work?

Here's our honest answer: NAD+ is genuinely central to how your cells make energy, and its levels do decline with age — that biology is well established. Large human trials on injected NAD+ specifically are still limited, so we won't promise you a miracle or claim it treats any disease. What we'll do is oversee it properly and track your real response with you. If it's not doing anything for you, we'd rather know than upsell you.

05 · 1 question

Labs

Physician-ordered panels, results, and buying labs on their own.

Can I just buy labs without starting a program?

Absolutely. Knowledge is allowed to be the whole purchase. Order The T Panel or The Baseline, get physician-ordered results explained in plain English, and do whatever you like with them. If you do decide to start a program later, we credit your panel price toward your first month.

06 · 3 questions

Billing & membership

What’s included, insurance and HSA/FSA, cancelling anytime.

What's included in the monthly price?

Everything the program needs: your provider care and visits, your medication, your concierge, and cold-chain shipping. Testosterone programs also include your quarterly labs. No membership fee stacked on top of medication costs, no surprise charges at checkout. One price, clearly stated before you ever pay. Cancel anytime.

Do you take insurance? What about HSA/FSA?

Cabana is a cash-pay membership, which is what lets us keep pricing transparent and skip the insurance runaround. Many members use HSA/FSA funds for eligible medical expenses — we provide itemized receipts. We don't bill insurance directly.

Can I cancel? Is there a commitment?

Cancel anytime — your concierge can do it, or you can from your account. We'll always tell you your renewal date and total cost before we bill you, and we won't bury the cancel button. If a program has a recommended clinical duration, your provider will explain why, but the choice is always yours.

07 · 1 question

Shipping

Discreet, cold-chain delivery timed so you never run out.

How does shipping work — is it discreet?

Always discreet, always included. Medications that need it ship cold-chain in temperature-controlled, unmarked packaging to protect both potency and your privacy. Your concierge times refills so they arrive before you run out — you shouldn't have to think about it.

Still stuck?

Still have questions?

Your concierge is a real person who knows your name and your plan, not a queue, not a chatbot. Ask us anything.

concierge@trycabana.com